RETURN / EXCHANGE POLICIES:

1. For all returns and exchanges, the merchandise must be in the original plastic wrap in its original condition.
   
   
2. The customer reserves the right to return the goods or receive an exchange in the case of the following:
   
   
1. When any manufacturer defects or blemishes are found on the product purchased directly from Big Boy Headgear.
   
   
2. When Big Boy Headgear makes a mistake that causes goods to be unsold.
   The return or exchange request must be made within one month from the date of shipment.
   
   
3. If the return or exchange is acceptable, the customer must do all of the following:
   
   
1. By phone, request a SRA (Service Return Authorization) label, provided via email
   
   
2. On paper, provide the following information:
   
• Customer's Name
• Company's Name
• Ship-To Address
• Representative's Name
• The Date of Conversation with the Representative
  
  
3. Box the product(s), tape the label, and get the box to a UPS employee or delivery man accordingly
   
   
4. All returns and exchanges must have a SRA label issued by Big Boy Headgear.
   Any shipping or other costs incurred without a SRA (Service Return Authorization) are subject to the shipper.
   
   
5. All permanent returns that do not fall under the stated reasons above are subject to a 15% restocking fee of the total order.
   The balance which includes the S&H charge must be fully paid by check or credit card within 10 business days.
   
   
6. By the end of the 5 th business day of package receipt at Big Boy Headgear, the customer must inform us to reship the merchandise or incur a 15% restocking charge for all returns by reason of "no funds", "held for pick-up", etc.
   
   
7. If the exchange does not fall under the stated reasons above, the customer must pay for both the return and exchange shipment.
   

ORDERING / SHIPPING POLICIES:

1. For all new retail accounts, the first order must total a minimum of $500.
   
   
2. Any subsequent order must total a minimum of $200 or 24 pieces; otherwise the customer will incur a minimum handling charge of $5.
   
   
3. The customer must order 2 pieces minimum for caps and t-shirts of that specific item of size and color.
   There are no minimums for jerseys, sweaters, and jackets.
   
   
4. The customer must make any changes to an order prior to finalization. Any products added thereafter will ship in a separate package.
   
   
5. The customer must finalize the order by 3:00 pm PST in order for the package to leave the same day.
   Big Boy Headgear is not liable for any errors made on orders that are placed or changed after 3 pm PST and requested to be shipped the same day.
   
   
6. Big Boy Headgear will ship by UPS Ground unless specified at the time of the order.
   
   
7. Big Boy Headgear will use the primary terms of payment unless otherwise specified at the time of the order.
   
   
8. UPS POLICIES
   
   
1. Undeliverable to any P.O. Box  
   
   
2. Does not deliver on weekends
   
   
3. Does not deliver on major holidays. Please calculate your receipt date accordingly.
   
   


4. Estimated Delivery Times (Standard Ground)
   
   
• West Coast - 1~2 business days
• Midwest - 3~4 business days
• East Coast - 4~5 business days
  
  
5. Shipping Preferences & Rates
   
   
• <link to UPS worldship shipping rates>
  
  
6. Track Your Package
   
   
• If necessary, please call or email us to get your tracking number
  
  
9. For any orders faxed or emailed that are requested to ship other than Ground, please call to verify we have received your order.
   Big Boy Headgear will not be liable for any mechanical of technical malfunctions.
   

CUSTOM ORDERS:

1. Minimum Orders
   
   
1. Caps - 288 pc total (per one specific design)
   
   
• Adjustable: Velcro strap back
• Dual Fit: S, M, L, XL, 2X
  
  
2. Jackets - 300 pc total (per one specific design)
   
   
2. Payments
   

1. 1/3 of the total amount must be paid prior to design
   
   
2. 1/3 of the total amount must be paid after design and when ready for production
   
   
3. 1/3 of the total amount must be paid before shipment
   

PAYMENT TERMS:

1. Please make all checks or money order payable to Big Boy Headgear.
   
   
2. C.O.D. Cash (cashier's check or money order) and Credit Card terms are approved immediately.
   
   
3. C.O.D. Check terms are granted after analyses of the customer's account.
   
   
4. Net 30 Day terms are NOT granted under normal circumstances.
   
   
5. Big Boy Headgear will charge all credit card accounts prior to shipment.
   If the credit card is declined, the merchandise will be held until a new credit card is provided or the old credit card is functional.
   

FEES AND PAYMENT:

1. Visa, MasterCard, Discover, and American Express are accepted with a 2.25% surcharge of the total purchase order added to the S&H.
   
   
2. The customer will incur a corresponding Reshipment Charge for any returned package that is to be reshipped.
   
   
3. The customer will incur a $5 Minimum Handling Charge for any orders paid by a cashier's check or money order.
   
   
4. The customer will incur a $20 Bounced Charge for returned checks.
   

CANCELLATIONS:

1. If there are frequently cancelled orders, the customer is subject to loss of privileges and termination of account.
   

DELINQUINCY:

1. Customers are liable for 18% annual rate of interest for past due invoices, attorney's fees, court costs, collection agency costs, and or all expenses necessary for collection if such incidents occur.
   

PRICING:

1. Prices are subject to change without prior notice due to sales, promotions, special events, and special circumstances.
   
   
2. Sales, specials, discounts, or other types of pricing may expire at any time without prior notice.