RETURN / EXCHANGE POLICIES:

1. For all returns and exchanges, the merchandise must be in the original plastic wrap in its original condition.
   
   
2. The customer reserves the right to return the goods or receive an exchange in the case of the following:
   
   
1. When any manufacturer defects or blemishes are found on the product purchased directly from Big Boy Headgear.
   
   
2. When Big Boy Headgear makes a mistake that causes goods to be unsold.
   The return or exchange request must be made within one month from the date of shipment.
   
   
3. If the return or exchange is acceptable, the customer must do all of the following:
   
   
1. By phone, request a SRA (Service Return Authorization) label, provided via email
   
   
2. On paper, provide the following information:
   
   
• Customer's Name
• Ship-To Address
• Representative's Name
• The Date of Conversation with the Representative
  
  
3. Box the product(s), tape the label, and get the box to a UPS employee or delivery man accordingly
   
   
4. All returns and exchanges must have a SRA label issued by Big Boy Headgear. Any shipping or other costs incurred without a SRA (Service Return Authorization) are subject to the shipper.
   
   
5. If the exchange does not fall under the stated reasons above, the customer must pay for both the return and exchange shipment.
   
   

ORDERING / SHIPPING POLICIES:

1. If you would like to pay by a cashier's check or money order, please place your order by phone.
   There will be a $5 minimum handling charge for these orders.
   
   
2. The customer must make any changes to an order prior to finalization. Any products added thereafter will ship in a separate package.
   
   
3. The customer must finalize the order by 3:00 pm PST in order for the package to leave the same day.
   Big Boy Headgear is not liable for any errors made on orders that are placed or changed after 3 pm PST and requested to be shipped the same day.
   
   
4. Big Boy Headgear will ship by UPS Ground unless specified at the time of the order.
   
   
5. UPS POLICIES
   
   
1. Undeliverable to any P.O. Box  
   
   
2. Does not deliver on weekends
   
   
3. Does not deliver on major holidays. Please calculate your receipt date accordingly.
   


4. Estimated Delivery Times (Standard Ground)
   
   
• West Coast - 1~2 business days
• Midwest - 3~4 business days
• East Coast - 4~5 business days
  
  
5. Shipping Preferences & Rates
   
   
• <link to UPS worldship shipping rates>
  
  
6. Track Your Package
   
   
• If necessary, please call or email us to get your tracking number
  
  
6. For any orders faxed or emailed that are requested to ship other than Ground, please call to verify we have received your order.
   Big Boy Headgear will not be liable for any mechanical of technical malfunctions.
   
   

PAYMENT TERMS:

1. Please make all checks or money order payable to ��Big Boy Headgear��
   
   
2. Big Boy Headgear will charge all credit card accounts prior to shipment.
   If the credit card is declined, the merchandise will be held until a new credit card is provided or the old credit card is functional.
   
   

FEES AND PAYMENT:

1. Visa, MasterCard, Discover with 2.25%, and American Express are accepted with 2.98% surcharge of the total purchase order added to the S&H.
   
   
2. The customer will incur a $10 UPS C.O.D charge per box for any orders paid by a cashier's check or money order.
   
   
3. The customer will incur a corresponding Reshipment Charge for any returned package that is to be reshipped.
   
   
4. The customer will incur a $5 Minimum Handling Charge for any total orders less than $200 per order.
   
   
5. The customer will incur a $20 Bounced Charge for returned checks.

PRICING:

1. Prices are subject to change without prior notice due to sales, promotions, special events, and special circumstances.
   
   
2. Sales, specials, discounts, or other types of pricing may expire at any time without prior notice.